DC Client Manager

About this role

We’re recruiting for a Client Manager to join our award winning DC business line. The role holder will lead the client relationship with a portfolio of DC clients (across own trust, Master Trust and contract based) and provide strategic support to Senior Client Directors across some of our largest DC clients. The balance between these elements may vary, with the role flexing to meet client and business priorities What you’ll be doing: Building, developing and maintaining strong relationships with key client decision‑makers, gaining a deep understanding of tactical and strategic objectives and maintaining accurate CRM records Partnering with Senior Client Directors on strategic accounts, co‑ordinating regular meetings with clients, trustees and advisers, and providing updates on operational performance and scheme‑specific initiatives Ensuring robust monitoring and quality assurance of all scheduled and ad‑hoc client reporting, working closely with internal teams to resolve queries and deliver timely, high‑quality responses Taking ownership of client retention activity, proactively managing ‘at risk’ relationships and collaborating with senior stakeholders to strengthen long‑term client outcomes Identifying and progressing new business, restructuring and cross‑selling opportunities, supporting DC Distribution colleagues and representing the Client Relationship Team at pitches and site visits Contributing to portfolio growth targets set by senior leadership, supporting the ongoing success and expansion of the L&G DC & Workplace business Embedding best‑practice portfolio management to maximise client satisfaction and cost efficiency, piloting new initiatives and ensuring fair customer outcomes in line with Consumer Duty Building strong cross‑business relationships, maintaining detailed knowledge of the DC & Workplace Savings proposition, regulatory developments and market trends to deliver compliant, high‑quality client service Who we’re looking for: Experience and knowledge of DC product solutions and marketplace is a requirement Corporate client relationship management experience in a product provider or EBC/significant intermediary Understanding of administration / operational matters in relation to DC pension plans Demonstrable communication/presentation skill – previous client facing meeting and presentational experience is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person Ability to listen to client issues, understanding their challenges and leveraging L&G DC to address/resolve these issues Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.