CX Trainer

About this role

📋 Description Significantly improve agent performance metrics by increasing the average Customer Satisfaction Enhance the effectiveness of our training initiatives by achieving high average satisfaction scores Develop comprehensive and high-quality training materials by designing and implementing new or Increase knowledge retention and application by demonstrating a measurable improvement in average Drive a culture of continuous improvement within the customer experience team by identifying and 🎯 Requirements Demonstrates a strong understanding of adult learning theories (e.g., Knowles' Andragogy) and Experience in creating engaging training content using various formats such as e-learning modules Ability to develop comprehensive training plans and learning paths that align with business Proven ability to facilitate dynamic and interactive training sessions, both in-person and Ability to adjust training delivery style, content, and pace in real-time based on audience needs Skill in using effective questioning techniques to stimulate learning and providing constructive

Source listing: empllo_remote