CX Sales Specialist

About this role

We’re looking for a CX Sales Specialist to join our team at Wavenet . Acting as an expert advisor, you’ll champion our CX capabilities portfolio, supporting our sales team, customers and prospects as a consultant and subject matter expert. This is a customer-facing, consultative sales role where you’ll own the full sales cycle—from identifying opportunities to solution design, negotiation, and closing. Your focus will be driving growth in CX and related Wavenet services, helping private and public sector clients transform their infrastructure, data, and applications.

If you’re ambitious, knowledgeable about CX solutions, and passionate about helping customers modernise and innovate, we’d love to hear from you. What You’ll Do Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions, building credibility with customers and internal teams. Work closely with partners to drive campaigns and pipeline generation. Make good use of lead generation resources for outreach and campaigns Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities across Wavenet’s customer base.

Understand customer objectives, design tailored solutions, and present these to stakeholders up to C-Suite level. Build strong internal and external relationships to drive success and deliver transformation outcomes. Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners. Achieve and maintain relevant sales and vendor certifications. What Success Looks Like Consistently hitting monthly sales targets and managing a healthy pipeline (3× target).

Delivering accurate sales forecasts and reports. Holding strategic, solution-led conversations with customers and prospects Closing substantial CX deals Continuing to grow your solution knowledge and certifications while contributing to team success. What We’re Looking For Proven track record of strong sales performance in the CX marketplace. Strong knowledge of: UC and CX solutions Peripheral or native solutions such as WFO, Recording, AI Experience of the UK UC & CX marketplace at Enterprise level.

Strong presentation skills with the ability to engage at Board and C-Suite level . Excellent communication, organisation, and negotiation skills. Proficiency in Microsoft Office (HubSpot knowledge desirable). Ambitious, adaptable, goal-oriented, and a collaborative team player. Awareness of competitive offerings in the CX marketplace. Experience with complementary vendors in your specialism. At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one.