Customs(Zollprozesse) Operations Manager (f/m/x)

About this role

Join our hands-on customs operations team where collaboration truly matters. While customs is often paperwork-heavy, we take a technology-first approach by automating processes and building smarter solutions for cross-border trade. In this role, you will work as an individual contributor within our customs operations team, playing a key role in ensuring compliant, scalable, and customer-focused customs processes. You will work across both import and export, will gain a holistic view and the chance to make a real impact every day.

📍 This role is based in Berlin . Your main responsibilities: Owning our customs processes, ensuring everyday operations for our customers within the EU, UK, Norway, and Switzerland. Using our customs platform and automation tools to classify products and determine duties & taxes. Steering and interacting with external stakeholders, including freight forwarders, hubs, warehouses, and customs brokers, while acting as a contact for customs authorities to ensure operational excellence.

Partnering with our customers on customs-related topics to enable their business. Developing and implementing processes, systems, and guidelines tailored to the needs of e-commerce merchants to ensure operational excellence and full compliance. This is what you need to succeed: +3 years of experience in customs operations or customs process management. Solid knowledge of export and import regulations. A passion for developing innovative customs solutions that create real business value.

Excellent communication and interpersonal skills. Professional proficiency in German (C1 or higher) and English. What we offer: Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year. Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future. Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.