Customs Operations Manager

About this role

To lead and manage a Customs department within a branch so the department has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong trade compliance, efficiency, profitability, and continual growth. Major Duties and Responsibilities Oversee the day-to-day running of the Customs team. Make sure the team has the right people and resources to do the work.

Support, coach, and develop team members to help them grow and succeed. Set goals, track progress, and ensure training is completed. Make sure all Customs rules and regulations are followed. Ensure company policies, procedures, and systems are used correctly. Manage relationships with external Customs brokers. Monitor performance, identify issues, and help find solutions. Plan and deliver the team's objectives and business goals.

Train and support staff on Customs processes, systems, and customer requirements. Ensure Customs regulations, company procedures, and client instructions are followed. Manage third-party brokers and provide clear guidance where needed. Review and approve Customs entries before submission. Monitor team workload, efficiency, and performance. Oversee compliance activities, audits, licences, and authorisations. Ensure customer accounts and documentation are set up correctly.

Maintain strong relationships with Customs authorities. Resolve entry errors, discrepancies, and compliance issues promptly. Identify trends, address root causes, and provide additional training where needed. Use reports and workflow tools to manage and improve departmental operations. Ensure department is using all system tools to their greatest advantage. Be open to implementing new system changes and enhancements into your department.

Ensure files are all billed and mailed in an accurate and timely manner Manage execution of credit policy and review all billed not paid and paid not billed items for proper closing. Review entries, customer A/R and invoices. Work with sales, customer retention and development, and account management to maintain and develop relationships with customers, and develop and bring new customers into the department 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.