Customer Transformation Specialist

About this role

Why this role exists We help customers get more value from Koronet by changing how they work—whether that’s buying smarter, serving their own buyers better, or cutting out friction. Role Overview We’re one team with one goal: delivering actual value. We share what we learn from customers, help our colleagues succeed, and focus on outcomes, not just checking boxes like 'completed call' or 'closed ticket.' Transactions at Koronet Transactions connects how our customers actually work with what our platform can do.

We sit between customer feedback and product development, turning what we see in the field into real product improvements. We don't just 'do tasks'—we look for ways to solve problems and use what we learn to make the whole platform better for everyone. What you will do Understand how customers operate: buying, selling, inventory, and operational friction. Guide customers to get more value by suggesting practical behavior changes.

Lead discovery to uncover real constraints and trade-offs rather than surface-level issues. Give honest advice on what Koronet can do, what needs a workaround, and what isn't possible yet. Treat objections as valuable feedback, not personal rejection. Drive adoption through testing, follow-through, and clear evidence of progress. Share field insights with Product, Support, Marketing, and Sales to improve our product and strategy.

How you will work with other departments CS & Implementation: Prioritize measurable customer value over "completed tasks." Product & Support: Provide specific evidence, workflows, and outcomes to guide development. Marketing & Revenue: Use real-world feedback to improve messaging and targeting. Growth Systems: Use account data to prepare for smarter, more relevant conversations. What success looks like Increased digital buying and selling in our ecosystem The team understands exactly why actions succeed or fail and applies that learning.

Customers trust us because we’re transparent and don't oversell. The wider team gets clear, early feedback that makes our product and workflows better. A few things this role isn't! A reactive ticket-queue owner or a replacement for implementation. A quota-chaser who makes promises other teams have to clean up. A project coordinator focused only on tracking activity. A silo; you are the direct link between our customers and our product team.