Customer Transformation Specialist

About this role

Customer Transformation Specialist Location: LATAM · Work Model: Fully remote · Language: Spanish + English C1/C2 About Koronet Koronet is the leading vertical SaaS, B2B e-commerce, and payments software company for the over $50 Billion global B2B floral industry. Our solution consists of an inventory and operations management SaaS solution and an e-commerce network that enables end-to-end transactions through the B2B supply chain.

Managing many of the largest businesses in the industry, our products help keep florists’ shelves stocked, weddings brightly bloomed, and Valentine’s Day brilliant red. We are the parent company to the leading ERP, operations and e-commerce solutions in the floral industry, including Komet Sales, Axerrio and UNOSOF. The company has teams in Florida, Ecuador, Argentina, Uruguay, Netherlands and Colombia. Our global Network of partners includes hundreds of flower growers, importers, and wholesalers who collectively represent a material portion of the global flower market.

Our mission is to be the unified operating floral supply chain by providing mission-critical business operations solutions powering the largest B2B e-commerce network. We are a fast-growing company backed by a leading growth equity fund, fueling our expansion across North America and Europe through both organic growth and acquisitions. Why this role exists: We help customers get more value from Koronet by changing how they work—whether that’s buying smarter, serving their own buyers better, or cutting out friction.

Role Overview: We’re one team with one goal: delivering actual value. We share what we learn from customers, help our colleagues succeed, and focus on outcomes, not just checking boxes like 'completed call' or 'closed ticket.' Transactions at Koronet : Transactions connects how our customers actually work with what our platform can do. We sit between customer feedback and product development, turning what we see in the field into real product improvements.

We don't just 'do tasks'—we look for ways to solve problems and use what we learn to make the whole platform better for everyone. What you will do: Understand how customers operate: buying, selling, inventory, and operational friction. Guide customers to get more value by suggesting practical behavior changes. Lead discovery to uncover real constraints and trade-offs rather than surface-level issues. Give honest advice on what Koronet can do, what needs a workaround, and what isn't possible yet.