Customer Trainer (m/f/d)

About this role

Primary Function of Position: Provides expert training on the da Vinci® and Ion systems while facilitating surgeon-led education for surgeons, first assistants, and OR staff across multiple surgical specialties. Collaborates closely with cross-functional teams to continuously enhance training programs and support customer training, engineering, and training research initiatives, helping to advance clinical and educational excellence.

Roles and Responsibilities: Conduct da Vinci® and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers. Lead and support specialized training programs and society events. Act as subject matter expert for internal projects, as needed. Supports new product development initiatives through the creation and enhancement of training materials, protocol development, and training research activities Collaborates with the Training team to continuously enhance and evolve training programs, bringing creativity, flexibility, and a commitment to excellence.

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products. Occasional support of the da Vinci® System in a hospital operating room. Support da Vinci® Surgical System troubleshooting and maintenance at the training center. Manage training center logistics, inventory, and training calendars. Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.

Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices. Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check. Required Knowledge, Skills, and Experience: Bachelor’s degree (B.A./B.S.) or equivalent clinical or medical experience required.

Professional training experience and medical device industry is preferred. Clinical and/or operating room experience is preferred. High capacity and excellent problem-solving skills. Professional, proactive, and solution-oriented mindset. Strong interpersonal and collaboration skills. Flexibility to accommodate varying training schedules and business needs. Excellent communication skills in English and German is required.