Customer Systems Analyst

About this role

📋 Description Execute configuration changes across August Health's Clinical, Billing, and Move-Ins products Support data conversions, document digitization, and other technical setup activities needed to Partner with Customer Success Managers to maintain and optimize live customer environments Understand how system settings and configuration hierarchies interact, including how global Evaluate the downstream impact of proposed changes on existing workflows, resident data, and system Validate configuration changes for accuracy and completeness, proactively identifying potential 🎯 Requirements 2–4 years of experience in a systems analyst, business analyst, implementation, technical Experience working with complex software platforms where system settings, workflows, and data Experience working within ticketing or project management systems such as Linear, Intercom, Jira Experience with healthcare technology, EHRs, billing systems, or other complex operational software Comfortable navigating complex software products, understanding configuration dependencies and Strong spreadsheet skills, including working with CSV files, manipulating structured data 🎁 Benefits Market-competitive compensation based on experience and ability, including significant equity 100% company-paid premiums for health, dental, and vision coverage.

Company contributions to HSA. 2% 401(k) match. Support for physical and mental health through services like Rightway Health Advocacy and Spring Flexible time off policy.

Source listing: empllo_remote