Customer Support Specialist with German

About this role

About SINGU At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals.

Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.

If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation. CUSTOMER SUPPORT SPECIALIST – THE BRIDGE BETWEEN USERS & PRODUCT As Customer Support Specialist you're the frontline guardian of our Facility Management platform, providing 1st and 2nd level application support and making sure users always have a clear way forward.

Throughout the day, you support users via email, phone, and ticketing systems, translating their issues into calm guidance and practical next steps. When something goes wrong, you switch into problem-solver mode: you troubleshoot technical issues, dig for the root cause, and coordinate efficient resolutions with the right people. You don't just fix what's in front of you — you step back to analyze recurring problems, then collaborate with Product & Development teams to improve the platform and prevent repeat headaches.

As you learn, you capture it for others: you create and update documentation, user guides, and knowledge base articles so answers get faster over time. You also help the community grow by assisting with onboarding and training of new users, making their first steps feel easy and confident. And because support is never "done," you participate in continuous improvement initiatives, helping shape smarter platform processes for both users and the team.