Customer Support Specialist (Night Shift)

About this role

📋 Description First-line support, which includes handling customers and internal users requests via chat, email Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more Resolve technical issues by providing technical diagnostics and collect the information about 🎯 Requirements 1+ year of Technical Support experience Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) Good understanding of hardware and software diagnostics (reading logs, etc.) English level B2 or higher Excellent customer advocacy and soft skills Strong problem-solving abilities 🎁 Benefits Competitive salary Flexible working hours Remote, hybrid, or office work options depending on your role Work from anywhere in the world for up to 45 days per year Private medical insurance for you and your family* 5 additional vacation days*

Source listing: empllo_remote