Customer Support Specialist ll

About this role

📋 Description Responsible for providing support for Coinbase customers across multiple channels (phone, messaging Use all available resources to ensure high standards are met and work is carried out in the most Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their Take ownership and use critical thinking to find the root cause and solve the customer issue on the Seek opportunities to add value for customers through education, proactivity and clear expectation Set a high bar for Customer Service Agents within the organization by setting an example through 🎯 Requirements Motivated by Coinbase’s mission and creating a flawless support experience for our global customer Shift and weekend work is a requirement.

Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto Experience with different channels of support, including voice, messaging, and email. Phenomenal communication skills in order to operate globally across multiple departments and Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. 🎁 Benefits Total compensation may also include bonus eligibility and benefits (including medical, dental, and

Source listing: empllo_remote