Customer Support Specialist II

About this role

📋 Description Provide excellent customer service through chat, email, and calls with customers. Diagnose and resolve technical software issues through real-time troubleshooting. Manage 5+ concurrent chats while ensuring quick response times and maintaining quality and high Identify upsell opportunities and connect customers with solution specialists. Accurately document and track bug reports, feature requests, and support issues.

Own and resolve customer inquiries end-to-end, looping in developers or senior team members when 🎯 Requirements 2+ years of customer or technical support experience in SaaS or B2B, ideally in a chat-based Strong communicator who can explain complex ideas simply, read the room, and adjust your approach Tech-savvy with strong technical troubleshooting skills; comfortable navigating support tools Excellent time management and multitasking abilities - managing your queue of chats, scheduled True team player who's not afraid to jump in midstream or collaborate on a chat when it helps Adaptable and proactive; take the initiative to stay informed, approach changes methodically, and 🎁 Benefits Medical, dental, and vision insurance Employer-paid life insurance Employer-paid short & long-term disability Target bonus based on a percentage of base salary, tied to individual and company performance Stock options for all full-time employees Unlimited vacation and sick time

Source listing: empllo_remote