Customer Support Specialist, Clerky

About this role

📋 Description Write thoughtful empathetic replies to customer emails using Help Scout Write and maintain help center articles; identify new topics Work with engineering to debug software issues customers encounter Use software to develop and manage ways for customers to complete legal paperwork Test new features and bug fixes; convey customer feedback to product team Spot trends in customer issues to alert other team members 🎯 Requirements Genuine love for helping people High emotional intelligence Logical and analytical thinker Exceptional written English communication skills Extremely detail-oriented Comfort with working remotely and independently

Source listing: empllo_remote