Customer Support Developer (Databases)

About this role

📋 Description Serve as the primary technical escalation point for database-related customer issues, responding Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots Support customers through onboarding and troubleshooting for SSH tunnels, network configuration Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's 🎯 Requirements 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and Proficiency in Java or Kotlin.

You must be able to read, write, and debug JVM-based connector code. Hands-on experience with relational databases, data warehouses, or data lakes, including concepts Experience with JDBC and common database drivers, and comfort debugging connection, authentication Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including 🎁 Benefits Flexible PTO with a culture that encourages at least 25 days off annually 12-16 weeks fully paid parental leave for all parents Comprehensive medical, dental, and vision coverage for employees and dependents 401(k) retirement plan Professional development budget, conference sponsorship, and book reimbursement Commuter benefits and monthly internet reimbursement

Source listing: empllo_remote