Customer Support & Communication Program Specialist

About this role

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. To qualify for the GS-9: Applicants must have one year of specialized experience at or equivalent to the GS-7 grade level in the Federal service that demonstrates: Knowledge of commonly accepted customer service and support principles. Basic understanding of and the ability to explain regulatory, scientific, technical, and other food safety and nutrition information in writing and orally.

Research on the topics of food safety, storage, nutrition, handling, preservation, packing, and/or labeling of food (meat, poultry, and egg products). Basic knowledge of software applications and systems to access and provide information from pre-approved written and approved knowledge articles. OR Master's or equivalent graduate degree. OR 2 full years of progressively higher-level graduate education leading to such a degree.

OR LL.B. or J.D., if related. OR Combination of education and experience - Your total must equal 100% of the requirement, i.e. if you meet 50% of the education requirement, you must have 50% of the specialized experience requirement. Only education above and beyond the first year of graduate level education will count. To qualify for the GS-11: Applicants must have one year of specialized experience at or equivalent to the GS-9 grade level in the Federal service that demonstrates: Experience using technical software applications and knowledge-management systems.

Serving as a liaison with scientific, regulatory, or food-industry professionals. Ability to exercise independent judgment in resolving complex or sensitive consumer inquiries. Communicating complex regulatory, scientific, or technical information. Providing advanced, authoritative consumer guidance to the general public. OR Ph.D. or equivalent doctoral degree. OR 3 full years of progressively higher-level graduate education leading to such a degree.

OR LL.M., if related. OR Combination of education and experience - Your total must equal 100% of the requirement, i.e. if you meet 50% of the education requirement, you must have 50% of the specialized experience requirement. Only education above and beyond the first two years of graduate level education will count. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).