Customer Support Associate with Danish & English – Sofia

About this role

🎯 About the Role We are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider. You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience.

You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries. ✅Key Responsibilities Handle inbound customer inquiries via phone, email, chat, and other supported channels Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries Resolve customer concerns efficiently and aim for first-contact resolution whenever possible Accurately document customer interactions and follow established processes and procedures Provide professional, clear, and empathetic support in every interaction 🧠 What We’re Looking For Must-have: Danish – minimum B2 level English – minimum B2 level Undergraduate, graduate, postgraduate education or equivalent Strong verbal and written communication skills Good computer skills and ability to work with multiple systems Availability to work Monday to Friday, 09:00–18:00 Nice-to-have: Previous experience in customer service, BPO, telecommunications, or a similar environment Experience working with CRM or ticketing systems Strong problem-solving skills and a customer-focused mindset 🎁 What You’ll Get Compensation & Benefits: Competitive salary and performance-based bonuses Additional health insurance Food vouchers Paid training and onboarding Relocation support for eligible candidates moving to Sofia Work Environment: Onsite from our Sofia office Rotational shift schedule based on operational requirements Voice and non-voice customer support Growth & Development You will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment.