Customer Support Associate (Maternity Leave Cover)

About this role

Customer Support Associate - Maternity Leave Cover (~September 2026 - July 2027) Job Location: London Salary: 35-40k GBP Unfortunately, we are not able to offer visa sponsorship at this time. About CreativeX CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology.

And we’re doing it at a global scale. About the role The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a Customer Support Associate , you’ll provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner. We’re looking for someone who thrives in a fast-paced, high-growth environment, someone who is intellectually curious, takes initiative, and acts with urgency when resolving client issues.

You’ll play a key role in supporting our expanding client base while helping to improve and scale support operations. What you’ll be doing: Providing responsive, tactical support to users by resolving product queries via email or chat Becoming a subject-matter expert and owner of our platform and tools Triaging and escalating bugs, technical issues, and high-priority client concerns Surfacing client feedback to internal stakeholders to help inform product improvements Collaborating closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues Contributing to support documentation and process improvements including the development and implementation of Agentic (AI) workflows Proactively identifying opportunities to improve client experience and user education through operational insights What we’re looking for: 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment Experience supporting enterprise-level customers or working in high-volume support queues Demonstrated ability to operate with urgency and accountability Proven intellectual curiosity, proactive mindset, and strong problem-solving skills Comfortable navigating ambiguity and asking the right questions to get to resolution Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA) Experience working at a Series A or B startup is a strong plus At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory.