Customer Support Associate (Czech Speaker, 6 months contract)

About this role

Convera is seeking a Customer Support Associate (Czech Speaker, 6 months contract). If you have additional language skills, such as German, French, Polish, Spanish, or Italian, this would be considered an advantage. In this role, you will provide high-quality customer and operational support across customer service, transaction processing, and collections activities. You will be responsible for handling customer enquiries, processing transactions, resolving account and payment-related issues, and supporting internal stakeholders while ensuring compliance with established policies, procedures, and service standards.

The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while delivering accurate, timely, and customer-focused outcomes. You will also contribute to continuous improvement initiatives, maintain accurate records, and collaborate with cross-functional teams to support efficient end-to-end customer experiences. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm.

You will be responsible for: Manage customer enquiries and transactions across phone, case management, and digital channels. Resolve customer issues and requests efficiently while delivering high-quality customer experience. Process transactions accurately and in line with established procedures, controls, and service level agreements. Investigate and resolve overdue balances, outstanding items, and transaction discrepancies.

Maintain accurate records and documentation to support compliance, audit, and reporting requirements. Prioritize workload effectively to meet KPIs, SLAs, and quality standards. Identify risks, exceptions, and process improvement opportunities, escalating issues where appropriate. Ensure adherence to regulatory, legal, and internal policy requirements. Collaborate with internal stakeholders to deliver seamless end-to-end customer outcomes.

Support team performance through knowledge sharing, training, and continuous improvement activities. You should apply if you have: Customer-centric mindset with high levels of professionalism and resilience as well as strong service focus. Experience in customer support, operations, deal desk, or transactional roles. Strong attention to detail and data accuracy. Ability to remain effective under pressure while managing complex or sensitive customer situations Excellent written and verbal English language communication skills, including explaining complex or regulated information clearly.