Customer Support Advisor

About this role

We’re looking for a Customer Support Advisor to be the first point of contact for MHFA England customers, responding across multi-channels and delivering high-quality, responsive and efficient customer service. The Customer Support Advisor plays a key role in delivering an excellent customer experience, resolving enquiries efficiently and helping customers access the information, products and services they need.

Please note that telephone support forms a significant part of this role, and advisors are expected to be comfortable handling a high volume of customer calls. This is a hybrid role with travel to Central London up to twice a month, where you’ll collaborate with colleagues to support our mission and ensure every customer has a positive experience. Please refer to the Job Description for full details of the role.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any adjustments, whether that's receiving documents in alternative formats (such as large print, Braille, or audio), applying via a different method, or needing support during interviews, please let us know. We’re happy to accommodate individual needs to ensure everyone has an equal opportunity to apply and succeed.

If you’d like to discuss accessibility or request adjustments, please contact us via Charity Job or the MHFA England website. Application notes In your cover letter, please can you let us know: - What experience and skills do you have that make you suitable for this role? - Tell us about a time you have provided outstanding customer service. Max. 500 words per question Please note that applications without this information will not be accepted.

About MHFA England MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to create a nation where everyone's mental health matters by creating mentally healthy workplaces where people, communities, and businesses thrive. Looking after you Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation.