Customer Success Manager Internship

About this role

Location: Amsterdam, Hybrid Internship Length: Six months, 40 hours per week Are you passionate about helping others succeed and eager to learn in a fast-paced, innovative environment? At Workwize, we’re looking for a Customer Success Manager Intern who is excited to dive into the world of customer success and support our clients in their journey. In this role, you’ll develop your skills by working closely with our Onboarding & CSM Teams, gaining hands-on experience in client engagement, data analysis, and day-to-day operations.

If you're driven by curiosity, proactive in your approach, and ready to learn how to make an impact, this opportunity is perfect for you! At Workwize, we’re revolutionizing how businesses support their global teams. The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.

Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 30,000 users and managing 100,000+ devices globally. What you will learn: Customer Success best practices : Learn how CSMs drive customer satisfaction, growth, and retention.

Data & Analytics : Dive deep into customer data to help the CSM team identify trends and opportunities for improvement. Cross-functional collaboration : Work alongside our operational teams to ensure seamless customer experiences. Strategic engagement : Gain insight into how CSMs engage with clients to ensure success, using real-time feedback and hands-on client interactions. Key Responsibilities Assist CSMs with operational tasks such as submitting onboarding tickets, setting up basic accounts, and monitoring high-risk client orders.

Support CSMs by exporting and analyzing data from client accounts to help troubleshoot issues and answer product-related questions. Monitor customer usage patterns and provide feedback to the CSM team to enhance customer satisfaction and retention strategies. Help prepare Business Review data, Success Plan data , and other ad-hoc reports as needed. Collaborate with various teams across the organization to ensure client needs are met quickly and effectively.