Customer Success Manager - High Touch (m/f/d)

About this role

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: CREATE REAL, MEASURABLE IMPACT IN COMPLEX ENVIRONMENTS At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry.

As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference. You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale. This is a high-touch, high-impact role with real ownership. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Own a portfolio of "Enterprise" customers and act as their strategic partner - Lead multi-stakeholder implementations in regulated, real-world environments - Design and run train-the-trainer concepts that scale - Turn customer goals into measurable outcomes and value narratives - Anticipate risks early and navigate them calmly and proactively - Work closely with Product, Support and Sales to continuously improve how we deliver value - Contribute learnings, patterns and improvements back to the team.

- Partner with t Technical Support and Customer Training teams This role is about multiplying impact and creating value 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE You’re likely a great fit if you: - Enjoy complexity and don’t need everything to be perfectly defined upfront - Care deeply about the people you work with: customers and teammates - Balance empathy with structure and clarity - Think in systems, not just in individual accounts - Take ownership naturally and don’t wait to be told what to do - Can confidently communicate in German* and English - Want to help shape how Customer Success works as we grow 🚀 We thrive on teamwork.