EU remote
Customer Success Manager
About this role
We are looking for a motivated Customer Success Manager to join our growing commercial team in the EMEA region. This role is ideal for someone who enjoys building relationships, identifying new business opportunities, and helping clients achieve their goals through our solutions. You will work closely with the Sales, Professional Services, and Product teams to optimise customer retention, satisfaction, and drive upsell and cross-sell initiatives across key accounts.
ABOUT OASES: Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize performance, reduce costs, and ensure regulatory compliance. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group.
ABOUT TAG SOFTWARE GROUP: TAG Software Group is a team of experienced investors and operators dedicated to acquiring, enhancing, and growing mission-critical software companies serving SMB, enterprise, and public sector customers. Founded as part of a permanent home for software companies, we don’t buy to sell. Our focus is on long-term partnerships that protect your legacy, employees, and customers. Our in-house team delivers an efficient, transparent, and seller-friendly process, ensuring speed and certainty of close.
Once part of TAG, your company gains access to proven best practices, dedicated value-creation resources, and the extended ecosystem of our sister companies, including proprietary in-house technology including and — helping your business reach the next level. KEY RESPONSIBILITIES: Customer Relationship Management: Serve as the primary point of contact and trusted advisor for assigned customers. Develop strong, long-term customer relationships at both operational and executive levels.
Conduct regular business reviews to monitor adoption, performance, and value realisation. Customer Retention & Success Metrics: Drive high customer satisfaction and NPS performance across the portfolio. Ensure timely renewals and proactively mitigate risks to retention. Monitor customer health scores and take strategic actions to improve engagement. Revenue Growth (Cross-Sell & Upsell): Identify opportunities for value expansion within existing accounts.