Customer Success Manager

About this role

📋 Description Own client activation and onboarding — become a Hubstaff subject matter expert and guide new Manage ongoing customer relationships — conduct value-driven business reviews, track progress Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of Build and maintain strong, trust-based relationships with key decision-makers and daily users Deliver key account insights: report on customer health, renewal risk, and expansion opportunities Develop scalable processes and playbooks that streamline onboarding and lifecycle management 🎯 Requirements 4+ years of experience in Customer Success within a PLG SaaS company.

Proven experience managing 100+ accounts, balancing proactive engagement with operational Strong ownership mentality — accountable for customers’ results and takes initiative to solve Exceptional relationship and communication skills, able to engage both executive and operational Comfortable working with data, dashboards, and customer metrics to inform decisions and drive Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or 🎁 Benefits Fully remote role with flexible working hours Meaningful work — help thousands of teams operate more effectively and sustainably every day Supportive culture built on trust, autonomy, and balance Private health insurance, paid time off, and local benefits (for employees) Annual stipends for home office, wellness, or professional development Clear career progression pathways, mentorship opportunities, and skill development programs

Source listing: empllo_remote