Customer Success Manager

About this role

Accurx is solving healthcare productivity for the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts.

Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe , our AI-powered note-taker that drafts medical notes in real-time.

We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. That sounds cool — what does a Customer Success Manager have to do with it? Accurx works with 41 of the 42 NHS ICBs in primary care and is growing fast in secondary care. The relationships that make that possible — the trust, the renewals, the accounts that stay with us even when competitors come knocking on price — are owned by our Customer Success team.

We’re hiring three CSMs to grow the team across both primary and secondary care. You’ll own a portfolio of enterprise NHS accounts end-to-end, from implementation through to renewal. In primary care, it’s about protecting and deepening relationships that are already strong. In secondary care, it’s about building them from scratch in a market where Accurx Scribe is winning big and growing fast. Either way, it’s about being the person NHS organisations trust — the one who knows their priorities, anticipates problems before they arise, and makes Accurx genuinely indispensable.

The challenges you’ll solve as a Customer Success Manager Own your NHS accounts end-to-end. You’ll manage a portfolio of 5–11 ICB or Trust enterprise accounts — building relationships, driving adoption, leading renewals, and keeping Accurx sticky even when the NHS is in flux. You’re the person your customers call first. Build trust where Accurx is new. In secondary care, we’re expanding quickly into a more complex environment.