Customer Success Director, Customer Data Platform (CDP)

About this role

We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped. The Rokt Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like: Live Nation, Fanatics, Macy's, AMC Theatres, PayPal, Uber, Hulu, Albertsons and more.

Since 2012 we've grown from a Sydney startup, to a USD 3.5B company with 700+ Rokt'stars across eight offices and 15 markets, sustaining a Compound Annual Growth Rate of 40%+ for over a decade. At Rokt, we practice transparency in career paths and compensation, which is why we have a well-defined career ladder with clear compensation and career paths based on competency and ability. Target total compensation ranges from USD 262,000 - USD 390,000, including a fixed annual salary of USD 165,000 - USD 220,000, variable quarterly compensation, an employee equity plan grant, and world-class benefits.

This is the expected range for the role. Final compensation is determined by the level assessed through the interview process and based on how your experience and skills map to our career ladder. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility. Rokt mParticle is widely recognized as one of the leading real-time customer data platforms (CDP), serving hundreds of global brands and helping them turn data to insights and insights to action.

In January 2025 mParticle merged with Rokt and became Rokt mParticle. Your work would directly impact the continued growth and success of the CDP. About the Role: Rokt mParticle is looking for an experienced Customer Success Director to work with our top tier customer base which includes some of the world’s best consumer-facing brands at a global level. You will report into the Head of GTM mParticle. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization.