Customer Success Director, Captives

About this role

The Role: As Customer Success Director, you’ll play a pivotal role in building Accelerant’s Captive practice. This is a client-facing role that blends relationship management, operational execution and financial discipline. Once a deal is bound, you’re the person who makes sure it actually happens. You'll own timely execution, making sure reinsurance agreements are signed, trusts and letters of credit are established, cash moves, cessions settle, and the captive has one person to call for finance and operational matters.

The back-end workflow of the Captive practice sits with you, as does the day-to-day operational relationship with captive owners, their brokers and their advisors. You’ll partner with Legal, Treasury, Operations, Actuarial and Finance to clear obstacles and keep every deal on track from onboarding through renewal. This is an opportunity to make a real mark, working with autonomy, influence and visibility across multiple teams and disciplines.

Responsibilities: · Act as the day-to-day point of contact for Accelerant’s active Captive relationships, serving as the client liaison on operational, contractual and collateral matters and owning the operational success of the Captive · Partner with Legal to drive reinsurance agreements and program schedules to signature, tracking open comments, managing turnaround with all parties and escalating anything that stalls · Own the workflow to get trust accounts and letters of credit established, gathering the counterparty information and documentation Treasury needs and staying on it until the collateral is in place · Monitor cash receipts, chase any ceded premium that is past its contractual due date, and drive timely collection of losses and settlement of quarterly cessions · Own the onboarding of new Captives end to end, from due diligence and internal approvals through to correct setup in our back-end systems, and support the Operations team in resolving bordereaux queries · Act as the main point of contact for our outsourced captive manager, ensuring regulatory requirements are met across domiciles and monitoring the setup of new captive cells · Monitor results and unit economics across the portfolio, produce the reporting that shows how each deal is performing, and flag deals that are trending off track Skills & Qualifications · 7+ years in insurance or reinsurance in an account management, client service or program operations role, with exposure to captives, fronting arrangements or delegated authority relationships · Bachelor's degree in business, finance, risk management or a related field.