Customer Success Advisor - Renewals

About this role

📋 Description Own renewals from first quote to signed order across self-serve and mid-market customers for both Handle pricing and billing negotiations, upgrades, downgrades, and usage-based pricing migration Work cancellation and dispute conversations through retention and refund guidelines, resolving Work alongside AI agents, handling negotiations and cases that need a person while checking their Train AI agents by checking outputs, correcting errors, and feeding back learnings Maintain CRM hygiene with accurate logging of all renewals, plan changes, and disputes 🎯 Requirements Commercially astute with experience managing renewals and negotiations at scale in Customer AI fluent with experience building automations or agentic workflows (e.g., n8n, Zapier) Clear communication in English and Spanish (fluency required) Good with customers: builds relationships, stays calm, de-escalates, and retains customers Thrives in fast-paced, remote-first environment with ambiguity Available for customer calls during US business hours 🎁 Benefits Global Team: Join a fully remote, mission-driven team from around the world Competitive compensation: €31,360 - €38,000 per year + Share Appreciation Rights (SARs) Remote & flexible work: Work from almost anywhere, flexible hours, and asynchronous work Remote work budget: €1,000 per year or up to €2,000 from day 1 for laptop purchase Growth & development: 3.5% L&D budget and clear growth opportunities Stimulating work environment: Tackle new challenges and work with innovative technology

Source listing: empllo_remote