Customer Success

About this role

Customer Success Specialist – SaaS Industry Preferred Are you passionate about building strong customer relationships and driving retention in a fast-paced SaaS environment? We’re looking for a Customer Success Specialist to help clients maximize our solutions, ensuring long-term success and satisfaction. What You’ll Do: Build and manage lasting customer relationships Develop tailored success plans to drive adoption and retention Onboard new clients, ensuring a smooth transition from sales Collaborate with onboarding, sales, and product teams Advocate for customers, providing insights and feedback Track key CS metrics (LTV, MRR, Churn, renewals) and drive revenue growth What We’re Looking For: ✔️ 3+ years in client success, project management, or account management (SaaS preferred) ✔️ Experience with CRMs (Salesforce, ), Zoom, Google Apps, and Slack ✔️ Proven ability to drive customer retention and satisfaction ✔️ Strong organizational skills and ability to manage multiple projects Originally posted on Himalayas

Source listing: himalayas_italy_p1