Customer Service Specialist - Internship

About this role

Are you a great communicator who enjoys connecting with people over the phone? Are you curious about the automotive world and looking for your first experience in a multinational environment? MSX is looking for a Customer Service Specialist to join our Lead Management team, supporting some of the most well-known brands in the automotive industry. In this role, you will manage phone-based contact with potential customers who have shown interest in a vehicle or product online, guiding them through their journey and connecting them with the right dealership.

You will be part of a multilingual, international team, working across different projects and gaining exposure to a wide range of vehicle categories. Tasks include: Contact leads by phone to confirm their interest and gather key information (budget, model preferences, financing needs, etc.); Provide accurate information on product range using internal tools, circulars and direct contact with the relevant brand; Qualify each lead and, when interested, transfer complete customer information to the appropriate authorized dealer; Carry out follow-up activities where required by the specific project; Accurately record all activity and information in Excel and internal tools; Support the Team Leader with basic reporting for the client; Collaborate closely with the team and report to the Team Leader and Project Manager.

Our ideal candidate has: Fluent/native level (C1 or above) in English, French and Spanish , in addition to Italian; Confidence and ease in holding phone conversations with customers; Precision, reliability and curiosity in day-to-day tasks; Basic proficiency with Excel and standard office tools; A collaborative mindset and strong team-player attitude; Willingness to grow and, in the future, explore other opportunities within MSX; No prior experience in the automotive sector required — full training provided.

Working pattern: Location: Rome - Hybrid (office + smart working) - 40 hours per week, internship Working pattern: Location: Rome Hybrid (office + smart working) 40 hours per week, internship The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.