Customer Service Specialist Coffee

About this role

Location: Wollerau or Zurich, Switzerland Employment Type: Part-time (40-60%), Fixed-term until May 2027 Join Our Team We are looking for a proactive and detail-oriented Customer Service Specialist Coffee to support our coffee logistic activities. This is an excellent opportunity for a professional with experience in contract administration, logistics coordination, and supplier management to play a key role in ensuring smooth operations and exceptional service for our customers and logistic service providers.

What You'll Be Doing Manage coffee logistic shipments and sales invoices. Coordinate shipment schedules and delivery plans with logistics service providers, customers and coffee suppliers. Support the resolution of logistics-related issues and delays. Act as a key point of contact for customers’ inquiries and operational topics. Assist in resolving customer related issues and discrepancies. Coordinate with Finance regarding payment processing and invoice approvals.

Investigate and resolve invoice discrepancies. Monitor contract processing timelines and maintain high accuracy standards. Who We're Looking For Required Qualifications Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. Professional experience in customer service, procurement support, logistics, or contract administration. Fluent written and spoken English and German.

Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities in a fast-paced environment. Experience working with ERP systems, preferably Microsoft Dynamics. Knowledge of international trade processes and Incoterms. Understanding of logistics and supply chain operations within trading environments. Experience in commodity trading, food products, or agricultural commodities is an advantage.

What Success Looks Like Success in this role will be measured through: High accuracy in contract and documentation management. Timely processing of contracts and operational requests. Effective resolution of customer and logistics issues. Strong supplier and stakeholder satisfaction. Compliance with internal policies and regulatory requirements. Consistent support of smooth coffee trading operations. Why You Should Join Us Opportunity to work within an international commodity logistic environment.