Customer Service Representatives - Emergency (Virginia State Residents)

About this role

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes: · Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.) · Will be handling calls related to power outages and other emergency situations. · Must be an active listener and can leverage probing question skills to provide resolutions.

· Agents will also educate customers on suppliers and energy choice programs. Pay: What we offer: Hourly rate - $15 per hour with available performance incentives. Prefer overnights? Agents working overnight shifts earn an extra $1 overnight premium! Medical, dental and vision benefits Paid training & PTO Advancement opportunities – 80% of our frontline leaders have been promoted from within Additional pay incentives as well as monthly rewards & recognition programs Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Excellent verbal and written communication skills Full time availability Driven by solving problems and meeting goals Familiar with Microsoft Office Experienced in customer service with strong multi-tasking skills High school diploma or equivalent This position must be performed from within the State of Virginia.

Employees may not perform work while located outside this region. Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies and identity-verification procedures, including webcam verification as required. About us: As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years.

We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.