Customer Service Representative

About this role

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.See more occupations related to this task. Check to ensure that appropriate changes were made to resolve customers' problems.See more occupations related to this task.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.See more occupations related to this task. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.See more occupations related to this task. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.See more occupations related to this knowledge. Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Source listing: smartrecruiters_deutschetelekomitsolutionshungary