Customer Service Representative

About this role

📋 Description Handle customer communication across email, phone, and chat throughout the post-purchase journey in Manage order research, shipment tracking, and delivery follow-up with carriers and vendors Accurately process damage claims, return authorizations, and order cancellations with discretion Maintain clear documentation and ticket management in Zendesk so every customer feels personally 🎯 Requirements Experience in luxury retail, hospitality, or concierge environments where service standards are Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor Comfort navigating Zendesk, Shopify, or comparable platforms A naturally elevated communication style: warm, precise, and composed, like a luxury hotel concierge Sound judgment in situations that require flexibility within policy, balancing customer Ability to manage multiple open issues simultaneously without losing track of any of them

Source listing: empllo_remote