Customer Service Executive - Part Time

About this role

About Zego We’re a commercial motor insurer on a mission to save people time and money. From nationwide taxi fleets to self-employed scooter delivery riders, our customers are our driving force. We’re making insurance fairer and more human for every one of them. When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we’ve raised over USD 200 million in funding. We’ve grown from a scrappy start-up into an industry changing organisation, and there’s plenty more to come. Who we’re looking for We’re on the lookout for a passionate, driven and determined Customer Service Executive to join our team. Here’s what you’ll be doing in this role: The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego’s growth.

In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service. This will be a Part Time role, but you will be able to do over time as and when available. What you will be working on You will work hybrid in this position (You'll need to be based in the UK), splitting your time between your home and our Halifax office.

You will ensure customer satisfaction and provide professional customer support over live chat, emails and calls. You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers. You will respond promptly to customer inquiries. You will build a knowledge of our products inside and out so that you can answer questions. You will input customer information and data provided into an in-house system What you will need to be successful You have proven skills working within a high performing target-driven customer sales and service environment.

You are obsessive about customer experience and act as an advocate for our customer’s need You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport You have an ability to multitask, set priorities and manage time effectively You are able to work every Saturday and Sunday 9am- 6pm shifts. What’s it like to work at Zego? Joining Zego is a career-defining move.