Customer Service Consultant - Group Protection

About this role

We’re recruiting for Customer Service Consultants to join us in our Group Protection department. Offering a starting salary of £25,000. In this role, you’ll support the onboarding and ongoing maintenance of Group Protection policies, helping us remain a top provider in the market. You’ll enjoy a varied role that combines administrative and processing tasks with regular conversations with colleagues, brokers and customers.

This hybrid position offers the chance to develop your skills while working in a collaborative and customer-focused environment. What you'll be doing: Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers and brokers on the phone too Dealing with all correspondence from our internal and external customers, With attention to detail and pace so that the next tasks needed can be completed promptly Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to streamline and ensure data accuracy Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently Managing and organising your own work queue to ensure that service levels are met and brokers or direct customers are kept informed of progress For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General Who we're looking for: People who love helping people! Strong communication and administration skills and passion to support customers, whatever their personal circumstances.

Build relationships with our internal and external customers Confidence in using a desktop or laptop and experienced in using MS Office Confidence in using Excel is preferred Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service.