Customer Service Agent

About this role

As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

WHAT YOU’LL DO - Provide outstanding customer service and support to both internal and external stakeholders across multiple channels. - Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset. - Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction. - Effectively manage competing priorities and stay organized in a fast-paced environment.

- Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences. WHAT YOU’LL BRING - Proven experience in a customer service role dealing with both internal and external customers. - Strong verbal communication skills with a confident and clear phone presence. - Excellent organizational and multitasking abilities to handle dynamic workloads efficiently. - Ability to remain calm, composed, and positive under pressure.

- A collaborative team player attitude aligned with PERGOLUX’s core values and culture. BENEFITS - An international work environment in a fast-growing company with plenty of development opportunities. - Hybrid work model (80% on-site | 20% remote). - Ergonomic workstations and modern laptops (Apple or Windows). - Employee events (summer party, Christmas party, after-work gatherings). - Access to the Corporate Benefits portal.

- Employee discounts on PERGOLUX products. - 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30). - A motivated and supportive team that helps each other. - Strong focus on professional development and skill-building. - Free drinks and snacks. - Employee referral program. HOW TO APPLY If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you.