Customer Service Advisor - 6 month FTC (Fixed Term Contract)

About this role

At Legal & General, we help our customers protect the things that matter most. We're looking for Customer Service Advisors to join our Life Customer Services team in Cardiff, supporting customers through important life events and helping them get the most from their policies. Whether you're an experienced customer service professional or looking to build a long-term career, we'll provide the training, support and development you need to succeed.

Salary £24,720. What you'll be doing: Taking inbound calls from Life Insurance customers Supporting customers through important life events and policy changes Reviewing customer needs and identifying appropriate solutions Updating customer records accurately across internal systems Delivering fair and positive customer outcomes Collaborating with colleagues and specialist teams to resolve enquiries Following regulatory requirements and internal processes Contributing ideas that improve customer experiences and team performance Who we're looking for: Excellent communication and listening skills A professional and confident telephone manner A passion for delivering great customer service Strong team-working skills A willingness to learn and develop new skills Good attention to detail Confidence using multiple systems and technology A positive and customer-focused approach Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.

Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience #LI-LN1 At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.