Customer Service Advisor

About this role

Our Team And Why You’ll Love it Here: Imagine starting every day as a part of our Fitness & Wellbeing Enterprise vertical in our swish Newcastle Upon Tyne office, knowing you’re making a difference. As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You'll be the liaison to our clients trust, helping them thrive by handling their inquiries via chat, phone, ticket and email like a pro, so they can get back to what they do best.

You will be an extension to our clients’ teams, supporting them with our comprehensive suite of technologies, payment capabilities and value-added services like, to help their businesses thrive. Job Description What You'll Do: Be the First Point of Contact : Answer calls, with a positive attitude, resolving issues on the spot. Problem-Solve Like a Pro : You’ll tackle customer queries about accounts and contracts, escalating only when absolutely necessary to your supportive Team Leader for additional guidance.

Share Learning : You’ll capture learning from queries and issues to help us with our continuous improvement, sharing your experiences with your team. Keep Things Running Smoothly : Handle overdue balances, manage client communications, and keep our systems updated with precision. Succeed Daily : Utilise our scripts and materials to achieve Xplor’s service levels and priorities, knowing the value and impact you’ve provided to our clients.

What We’re Looking For: Customer Whisperer : You’re a people person with top-notch communication skills, whether on the phone, via email, or face-to-face. Problem-Solving Ace : You don’t just identify problems—you find solutions. Detail-Oriented Dynamo : You spot the small stuff and document it clearly. Team Player Extraordinaire : You know when to roll up your sleeves and dive in. Adaptability : Fast-paced environments, with no two days being the same? Bring it on Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor.