Customer Outcomes & Advice Quality Assessor

About this role

We are hiring for two roles. Apply for the role that matches your experience. Customer Outcomes & Advice Quality Assessor: £35,000. Reports to the Senior Customer Outcomes & Advice Quality Assessor. Senior Customer Outcomes & Advice Quality Assessor: £40,000. Reports to the Operational Compliance Manager. Location: Fully remote Hours: 39 hours per week, Monday to Friday. Flexible hours contract. Our Mission At Mojo Mortgages, we’re on a mission to become the largest and most disruptive mortgage broker in the UK.

We’re a fast-moving, ever-evolving fintech. We’ll get there by transforming the mortgage journey so everyone can approach it with confidence. Change is constant here, and so is our drive to work smarter, think bigger and raise the bar. Quality assurance is central to that mission. By holding our advice to the highest standards, we build lasting trust with our customers. We make sure our advice is always clear, accurate and in their best interest.

This is a place for people who embrace challenge, hold themselves to a high standard and use technology to do their work better. We celebrate those who bring passion, accountability and fresh ideas. At the heart of everything we do are our behaviours: care personally, challenge directly, put people first, keep exploring, love what you do, and always be accountable. If that sounds like you, we want you on the journey with us.

The Roles Both roles assess mortgage advice and listen to calls. The Senior role does that and also leads the team. Every individual case assessment is made by an assessor using their own judgement. You will work in a small, dedicated team where your eye for detail and analytical skills are central to the integrity of our mortgage advice. Your assessments give us confidence that customers receive clear, accurate advice.

Your insight helps us keep raising the standard. Key Responsibilities What Both Roles Do Assess advice. Assess mortgage advice against our internal standards, the FCA Consumer Duty and the Conduct Rules, meeting the T&C Scheme sampling requirements. Listen to calls as part of every assessment. Own your output. Complete your agreed monthly volume to the quality and turnaround standards set by the Operational Compliance Manager.