Customer Operations Specialist - Europe

About this role

About Plasma Plasma is building the primary account for global money. Money used to belong to a country. Increasingly, it belongs to a person or business moving through many countries. People and businesses now earn, spend, save, hire and invest across borders. Traditional banks cannot serve this new world. Our first product, Plasma One, is a global money account: a place to receive, hold, send funds in seconds, earn yield and spend with a card in the local economy.

Underneath is the Plasma network, built from first principles for stablecoin payments. Stablecoins make dollars faster, cheaper and more reliable to move. The opportunity is to become where all global money lands first: where income arrives, balances grow, payments move, businesses operate, and new financial products are built. The Team & Our Story We are a global team of founders, operators and engineers, obsessed with building the best products.

We work at the cutting edge of financial innovation, using stablecoins to create tools for consumers and businesses. We operate with trust, clarity, and ambition: own your craft, move with urgency, contribute beyond your lane, back your teammates, debate rigorously, and keep raising the bar for what great means. Customer Experience Plasma is scaling its customer-facing operations across international markets, and we’re growing the Customer Experience Team to match.

You’ll join an established team and take ownership of coverage for the CET time zone, making sure our customers get great support when they need it most. You’ll work across the full customer journey, from first contact through to resolution. Because we’re still building out our playbook, your input will directly shape the processes, standards, and team culture as we grow. You won’t just follow the process; you’ll help refine it.

Some flexibility in working hours & weekend shifts will be needed to support coverage and the occasional busy period. We’re looking for a hard-working self-starter who thrives in a fast-moving startup environment and is committed to the mission alongside the rest of the team. The role Own the customer experience day-to-day: Be the first person our customers reach when something goes wrong or they need help. You will handle inbound queries across chat, email, and support tooling, and take accountability for the quality and speed of every response.