Customer Operations Executive

About this role

WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.

Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities: - Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries. - Requesting information from borrowers either by email or telephone. - Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.

- Develop strong working relationships with 3rd party suppliers and FC internal departments. - Support the Direct business reporting by keeping information accurate and updated. - Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day WHAT WE’RE LOOKING FOR 🌱 We value deep expertise, but a growth mindset and good energy are what really make our team click.

We’re a group that chooses to lift each other up and think smart every day. - Driven to succeed both individually and as part of a team. - Dynamic and KPI driven with the ability to work well under pressure. - Natural proficient at multitasking with strong time management skills - A transparent communication with the customer - both good and bad. - Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.