Customer Growth Marketing Manager - EMEA

About this role

About Zensai Zensai is the Human Success company. Our agentic AI platform coaches employees and managers through learning, performance, and engagement, natively inside Microsoft 365. More than 2,000 organizations use Zensai to make development part of how work happens, rather than a separate HR destination. We believe the more AI we have, the more human we need to be. This role is where that belief meets our customers.

Why this role exists Our biggest growth opportunity sits with the customers we already have. Over the next few years we plan to grow 3.6x from our existing customer base — and that growth depends on customers who stay, adopt more, and move up our editions. You are Marketing's person in EMEA for that customer base. You know our customers in the region better than anyone in Marketing: who they are, what they're trying to achieve, where they're thriving, and where they're at risk.

You turn that understanding into programs that keep customers engaged, grow accounts, and surface the stories that help us win more. This is a marketing role that shows up with Sales. Under our go-to-market model, each region runs as a cross-functional pod — AEs, AMs, CSMs, solution and GTM engineers, and marketing — aligned around the customer. You're a member of the EMEA pod: in customer meetings, in sales meetings, and in the room when regional priorities are set.

You know the region's objectives as well as the people carrying the number. This is a generalist customer marketing role with a commercial number attached. You'll work hand in hand with Customer Success and Account Managers in the region, alongside our Lifecycle Marketing Manager and the central marketing team. Where you sit Solid line - Marketing — priorities, standards, brand and messaging, performance review, career development Dotted line - VP Sales, EMEA — regional revenue priorities, target accounts, program focus Closest partners - Customer Success Managers and Account Managers in EMEA · Lifecycle Marketing Manager · Product Marketing · Brand & Content · GTM Engineering Counterpart - Customer Growth Marketing Manager, NA — one shared playbook, two regions Regional pod - AEs, AMs, CSMs, SE/GTM Engineer, BDR, Channel in North America Cadence you join - Weekly working session with the VP · weekly pipeline review and forecast call · weekly account and renewal review with CS and AMs · customer and sales meetings · monthly regional business review · quarterly planning with central marketing Where regional and central priorities conflict, Marketing leadership and the RVP resolve it together.