Customer Experience Representative

About this role

We’re looking for Customer Experience Representatives to join our In Payment Services team and help customers receive clear, accurate and supportive service when they need us. This is a full-time, telephone-based role where you’ll answer customer questions, take ownership of enquiries and help deliver positive outcomes. You’ll receive approximately six weeks of full-time, office-based training before moving to a hybrid working pattern, with two days a week in the office.

The role attracts a salary of £24,720. You don’t need a specific qualification or previous financial services experience. What matters most is that you have customer service experience, communicate clearly and are comfortable learning new information and systems. What you'll be doing: Handling customer enquiries primarily by telephone and providing clear, accurate information Taking ownership of customer questions and working towards appropriate outcomes Building your knowledge of products, processes and systems through structured training Recording customer information accurately and following agreed procedures Identifying and helping to resolve customer concerns and complaints Working with colleagues and wider teams to support customers effectively Following relevant internal, legislative and regulatory requirements Sharing feedback and ideas that could improve customer service and business processes Who we're looking for: Previous experience delivering good customer service Clear and confident verbal communication skills Strong written communication and attention to detail An ability to listen, understand different needs and explain information clearly An organised approach to managing and prioritising customer queries Confidence learning new products, processes and systems A collaborative approach and willingness to ask for or offer support A commitment to treating customers fairly and delivering positive outcomes Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.

Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.