Customer Experience Advisor - Pension and ISA team

About this role

At Legal & General, we’re looking for a Customer Experience Advisor to help deliver a great service to our customers across Retail Operations. This is a customer-focused role where you’ll be supporting people through different contact channels, giving clear information, resolving queries and helping customers feel confident in the decisions they’re making. You’ll be part of a team that cares about doing the right thing, working accurately and delivering good outcomes for customers.

Experience in pensions or ISAs would be especially helpful, although we’re also interested in people with strong customer service experience and a willingness to learn. This hybrid role attracts a salary of £24,720. What you'll be doing: Delivering excellent customer service across phone, email, webchat and written correspondence Supporting customers by understanding their needs and providing clear, relevant information Following internal processes and regulatory requirements to protect customers and the business Handling customer queries with care, accuracy and attention to detail Identifying and resolving complaints while looking for ways to improve the customer experience Working collaboratively with colleagues and wider teams to deliver positive customer outcomes Sharing knowledge and supporting others to provide consistent service Suggesting improvements to processes, procedures and customer journeys Who we're looking for: Experience in a customer service role, ideally within financial services, pensions or ISAs Strong written and verbal communication skills Excellent attention to detail and the ability to record customer information accurately Confidence managing queries, prioritising workload and balancing customer needs Ability to learn new systems and adapt to different ways of working Good judgement and the ability to follow process in a regulated environment A collaborative approach and confidence building relationships with different people A genuine interest in helping customers and delivering good outcomes Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.

Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.