Customer Care Representative (m,f) German: Payment Services (remote after training period) (Callcenteragent/in)

About this role

Position: Customer Care Consultant Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant) Employment type: Full-time Remuneration: Base salary + bonuses Start: 19.10.26 DUTIES AND RESPONSIBILITIES: - Handle inbound customer requests via phone and email - Support clients with account-related enquiries, transactions, balances and service usage - Investigate and resolve operational and customer-related issues - Provide accurate information and appropriate solutions within agreed service standards - Maintain accurate customer and case documentation in internal systems - Work with multiple internal systems and tools to manage customer requests - Collaborate with internal departments to support effective resolution of complex cases - Ensure professional and customer-focused communication throughout each interaction - Work in line with SLA, quality and operational requirements.

REQUIREMENTS: - German language proficiency at C1/C2 level + English C1 level - Previous customer service experience is preferred - Strong verbal and written communication skills - Good problem-solving and analytical abilities - Comfortable working with multiple systems and tools - Strong organisational skills and attention to detail - CRM experience is considered an advantage - Ability to work effectively in a dynamic international environment - Legal right to work in Romania - Preferably based in Bucharest or willing to relocate.

OFFER: - Excellent remuneration package based on experience, skills and performance - Guidance and tools to reach your full potential - Relocation support for international candidates (coming outside of Romania) - Sign-on bonus for new joiners - Rewarding performance bonus structure - Meal allowance - Medical Subscription - Wellbeing programs - And many others! Homeoffice: Umfang: Nach Vereinbarung

Source listing: eures