Customer and Product Support Expert (f/m/d)

About this role

📋 Description Be the voice of our customers and partners: shape the customer and partner experience from the very Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls Collaborate to excel: Share tricky cases with teammates in daily service catch-ups and work closely Keep things running smoothly: From managing orders and maintaining customer data to conducting Enjoy variety every day: Write articles for our Help Center or reports, engage in discussions with Drive improvement: Spot opportunities for optimization and automation, partnering with Customer 🎯 Requirements Full written and spoken fluency in German and English.

Professional experience in a customer-facing service or support environment, preferably in a Thrive on supporting others and communicating clearly via email, phone, or video. Staying organized in fast-paced situations. Seeking a full-time role where you can contribute your strengths and grow over the long term. 🎁 Benefits Remote culture: work from where you are most productive, whether at home, while traveling, or in Meeting the team: company offsites twice a year in different locations, plus direct team meetups World-class team and onboarding: hands-on onboarding, in good hands from the very beginning.

Making a big difference in a small team: direct collaboration, high-trust, lots of creative Technical set-up: we get everything you need to ensure you have the best technical and system setup Competitive package: perfect mix of base salary, performance-related bonuses, and great perks!

Source listing: empllo_remote