Customer Account Manager

About this role

Looking for your next step in sales or account management? Are you great with people, enjoy building relationships and love helping customers get the most from the products and services they use? We're looking for an enthusiastic SME Account Manager to join our growing team. Whether you've worked in sales, account management, customer service, retail, hospitality or another customer-facing role, this could be the perfect opportunity to develop your career within a successful and fast-paced business.

You'll inherit an established portfolio of customers, helping them get the best value from our services while identifying opportunities to introduce additional products that can support their business needs. If you're confident, motivated and enjoy speaking with customers, we'd love to hear from you. What You'll Be Doing As one of our Account Managers, you'll become the trusted point of contact for a portfolio of business customers.

Your day-to-day responsibilities will include: ✅ Supporting customers with account queries and providing excellent service ✅ Understanding customer needs and identifying opportunities to introduce additional products and services ✅ Conducting regular customer conversations to strengthen relationships and increase customer loyalty ✅ Working towards sales, retention and activity targets ✅ Managing your customer portfolio effectively and ensuring customers receive the best possible experience ✅ Collaborating with colleagues across the business to deliver outstanding results ✅ Maintaining accurate records and keeping customer information up to date What We're Looking For You don't need years of experience.

We're looking for people with the right attitude, energy and relationship-building skills. We'd Love to Hear From You If You Have: Previous experience in sales, account management, customer service or another customer-facing role Strong communication skills and confidence speaking with customers A positive and proactive attitude The ability to build rapport and develop long-term relationships Strong organisation skills and attention to detail Basic Microsoft Office skills A willingness to learn and develop your commercial skills What Makes You Successful? You'll thrive in this role if you're: A natural people person Motivated by targets and achieving goals Curious and eager to learn Resilient and self-motivated A great listener who enjoys solving problems Passionate about delivering a great customer experience Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.