CS Delivery - Specialist, Safety

About this role

📋 Description Interact with Airbnb customers and community members through all current and future channels, both End-to-end management of complex cases with the objective to resolve customers’ issues based on Recognize case type/severity and work cases correctly according to your service’s scope, escalating Takes on casework at a degree of severity/complexity under close supervision Ability to recognize & assess threatening & risky behaviors Demonstrate ownership mentality & good judgment as well as skill to question and deviate from 🎯 Requirements 3+ years of relevant experience in customer service, emergency services, or a similar role Hospitality experience is a plus, in particular working for technology platforms Ability to work weekend days and public holidays, as well as early morning / evening shifts Ability to work in a high-pressure environment interacting with sensitive, confidential, and Very good interpersonal and communication skills, both written and spoken, including conflict Ability to organize a high volume of work, multitask & prioritize, and to work within

Source listing: empllo_remote