CONNEXUS RESOURCE GROUP INC: Customer Service Representative - Work From Home

About this role

Headquarters: URL: https://connexusresourcegroup.com Job Details: Position Type: Full Time, Salary Range: $12.00 - $14.00Hourly, Customer Service Representative - Call Center Agent We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes.

For the right person, that smile in their voice comes naturally. Sound like you? We want to speak with you! About the Role As a Customer Service Representative - Call Center Agent, you will support customers through inbound and outbound calls, emails, and live chat while providing professional, solution-oriented assistance. This role is ideal for individuals who are strong communicators, customer-focused, and comfortable working in a fast-paced call center environment.

Agents are responsible for resolving customer concerns, documenting interactions accurately, escalating priority issues when needed, and delivering a positive customer experience on every interaction. Success in this role comes from strong communication skills, adaptability, professionalism, and the ability to confidently multitask across multiple systems while maintaining a positive attitude. What You’ll Do Answer inbound and outbound customer calls, emails, and live chats Professionally assist customers with questions, concerns, and account-related inquiries Identify, escalate, and document priority issues when necessary Follow up on complex customer interactions to ensure resolution Accurately record customer interactions and account details across multiple systems Build rapport with customers through positive, solution-focused communication Maintain professionalism and productivity in a fast-paced call center environment Collaborate with leadership and team members to improve customer experience and overall performance What We’re Looking For Previous customer service experience preferred Call center experience preferred Strong communication and interpersonal skills Positive, upbeat, and customer-focused personality Self-motivated with strong problem-solving abilities Comfortable multitasking across multiple systems and platforms Excellent grammar, punctuation, and spelling skills Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM Reliable attendance and professionalism Ability to adapt in a fast-paced, performance-driven environment What We Offer: Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.